i2-Services, Inc. Forums

In the features list it says bounced messages are automatically removed. How do I use that feature? I have already purchased and installed the script and LOVE it, but sent an e-mail to a bad address and did not see any automatic removal of the subscriber...

Thanks!

Jeanie B.

You need to either manually access the program file bounced.php or set a cronjob to run it every so often.

Say every hour or other hour.

Oops, empty reply before, sorry. In order for this bounce management to work, do I need to use the SMTP settings in the config file? I have that turned off and so when I ran bounce.php, got a "could not connect to server" message. Also, should I use a different e-mail address for the bounce e-mail than the main e-mail?

Yes the bounce should be its own pop account. You enter this pop account info in the /configs/config.php file.

Mail server address
username
password

OK, the smtp portion of my config.php looks like this (x's inserted for private information). I have nothing entered in the first 5 lines because when I tried to set it up to use the main e-mail pop server, it errored out every time even though the settings were correct. When I run the bounced.php, there is still a pop3 error. I know this should be obvious, but I'm just not "getting" it...

define('CFG_SMTP_Email', '0' ); // use SMTP Mail Server (other than default)
define('CFG_SMTP_Host', 'localhost' ); // SMTP Server Address



define('CFG_SMTP_Auth', '0' ); // Use SMTP Authentication
define('CFG_SMTP_User', 'user' ); // SMTP Username
define('CFG_SMTP_Pass', 'pass' ); // SMTP Password



define('CFG_Bounced_Host', 'smtp.x.com'); // SMTP Address for Bounced POP3 Account
define('CFG_Bounced_User', 'bounce@x.com' ); // Username for Bounced POP3 Account
define('CFG_Bounced_Pass', 'xxxxxxxx' ); // Password for Bounced POP3 Account

The only portion tied to the bounced / pop account is:

Try using in the CFG_Bounced_User config field just the username. Not the full e-mail address.

I tried that, no luck. I also tried setting up a bounce e-mail on a different mail server. In every case I still get:

POP3 connect() - Error: Can't connect to Server. Error: 13 -- Permission denied

Even though I copy and paste everything from the server settings into the config file and I know my settings are correct.

I can just manage the bounces manually, but would like to use the automatic feature. I also have a client I know will want to use that feature. Let me know if I should submit a ticket and have someone check my configuration.

Jeanie B.